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Please Contact Us

To create an account with EllieMD, please visit https://elliemd.com/register. You will need to provide your name, address, email, and phone number. 

If you were referred by a brand partner, ensure you're signing up through their unique link by checking for their name in the top banner or selecting it from the dropdown menu during registration.

To log in to your EllieMD account, visit https://elliemd.com/login/ or click the menu button in the upper right corner of any page on our website. 

Then, select the "Login" button and enter your credentials to access your account.

To create an account with EllieMD, you'll need to provide your name, address, email, and phone number.

If you were referred to EllieMD by a brand partner, be sure to sign up using their unique link. You can confirm this by checking for their name in the top banner or selecting their name from the dropdown menu during registration. 

To reset your password, visit https://elliemd.com/login/ and click on the "Forgot Password" link. 

Follow the instructions to receive a password reset email and create a new password for your account.

No, an account is required to place an order. 

Creating an account allows us to provide personalized recommendations, track your orders, and offer a seamless experience tailored to your health needs.

A Brand Partner is an independent contractor who promotes and sells EllieMD products through a unique referral link.

Brand Partners help connect customers with our products and may earn commissions on sales made through their link.

To become a Brand Partner, visit https://elliemd.com/join-us/ and click "Join Us." 

Please note that an enrollment fee and a monthly tech maintenance fee are required to participate in the program.

If you need to update your contact information, address, payment method, or any other account details, please email our support team at support@elliemd.com for assistance.

For any questions or assistance, please visit elliemd.com/contact-us to reach our support team. 

Yes, medical providers require that you have had a physical exam and blood test within the past three years before ordering. 

Additionally, we recommend consulting your primary care physician to ensure our products are suitable for your health needs.

Yes, but you must disclose any pre-existing medical conditions and complete the medical intake form as accurately and thoroughly as possible. A licensed medical provider will review your information and determine if you are eligible for a prescription.

If you're experiencing difficulty accessing your account and have already attempted to reset your password, please contact our customer support team for assistance. You can reach us at support@elliemd.com or visit https://elliemd.com/contact-us. 

You can update your shipping address anytime by clicking the link below:

https://elliemd.com/update/shipping-address

Please note: If you’ve already placed an order, it will be shipped to the address you entered at checkout. To make changes to an existing order, please contact our customer service team for assistance.