For questions about your Ellie account, products, order status, payment, or medical related inquiries, please contact:

support@elliemd.com

Monday to Friday 5AM – 6PM PST
Saturday and Sunday – 8AM – 12 PM PST

You will recieved an automated response within 5 minutes of  emailing us. If you do not receive this automated response, please check your junk or trash folder. In most cases our customer service team will resolve your issue same day (8hrs) but some issues may require more time to coordinate with the pharmacy or delivery partners. 

+1 888 588 5175
Monday to Friday 5AM – 6PM PST