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FAQs

Find answers to common questions about EllieMD.

To make your EllieMD account, first, you’ll do a quick quiz to know what you need for your health. Then, based on your answers, you’ll get suggestions for products just for you. We’ll help you make your account step by step. Just follow the instructions and give the info needed to create your EllieMD account and see your personalized product suggestions.

The EllieMD Weight Management Program consists of four simple steps:

1. Register for an EllieMD account and complete a medical survey online.

2. Depending on your state’s regulations, a medical provider will review your medical survey asynchronously or have an audio- video call with you. (synchronous).

3. If the provider deems it appropriate, he/she will write and send a prescription to the pharmacy.  

4. Your medication will be delivered to you from the mail-order pharmacy.

At present, we welcome payments made with major credit and debit cards, including those issued by Visa, Mastercard, and American Express. Additionally, EllieMD’s products qualify for payment through HSA/FSA accounts.

Weight Management:
Upon placing a weight management order, it is subject to a review process. You should anticipate receiving communication within 24-48 hours for the final review and approval of your prescription. Please note that our pharmacies are presently experiencing a processing time of 7-10 days.

Your medication may arrive with or without a cold pack, depending on the pharmacy. Rest assured that the medication is safe for consumption regardless of this. To maintain its quality, we advise placing the vial in the refrigerator as soon as you receive it.

  • If your prescription has already been approved by our doctor, you will receive a refund minus the $100 consultation fee. You will not be charged if your prescription has been rejected or if you have not yet consulted with our doctor.
  • For orders sent to the pharmacy, you will receive a refund minus the $100 consultation fee if the order is successfully cancelled. No refund will be issued for orders that have already been fulfilled and cannot be cancelled.


Compounded medications, which are tailored to individual needs, do not undergo FDA approval. FDA premarket clearance is reserved for specific drugs and medical devices, not for compounded pharmaceuticals. However, our compounding pharmacies adhere strictly to FDA-regulated Good Manufacturing Practices and exclusively use FDA-approved ingredients and medications. Our primary focus is on providing our customers with safe and effective products.

Weight Management:
To join the EllieMD Weight Management Program, you need to be at least 18 years of age.

Our platform collaborates with licensed doctors from all states, ensuring that each of our medical services includes a consultation with a qualified medical professional.

All conversations with EllieMD’s medical team are strictly confidential. We never disclose your information to third parties for financial gain. For further details about our privacy policy, please visit https://elliemd.com/privacy-policy/

Semaglutide:
Across three distinct clinical trials involving non-diabetic participants, those who were administered semaglutide at a weekly dose of 2.4 mg, while also adhering to a reduced-calorie diet and engaging in increased physical activity, achieved an average weight reduction of 15% of their body weight within a 68-week timeframe.

Tirzepatide:
In a carefully conducted trial where neither participants nor researchers knew who received what, individuals taking regular tirzepatide at 15mg per week, in addition to following a reduced-calorie diet and increasing physical activity, saw an average weight loss of 21% over the span of 72 weeks.

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